Returns & Exchanges

ONLINE RETURNS

Thank you for shopping at Gypsy and the Wolf co, if you’re not completely in love with your purchase, we are happy to issue a CREDIT, EXCHANGE or REFUND.

 

RETURNS & EXCHANGES

Returns or Exchanges are accepted 14 days from date of purchase for full price items. Discounted purchases will not be accepted so please choose carefully. Items received outside the 14 days may not be accepted.

Items must be in original condition, not worn, washed, or altered in any way. All tags and packaging must remain in place. Please try on SHOES on soft surfaces only, we will not accept shoes with scuff marks or scratches and all items must be in original packaging.

Once items are returned to Gypsy and the Wolf co they will undergo a quality review and once cleared you will receive your new item or a refund of the purchase price. We endeavour to process refunds as soon as they’re received, please allow 5 workings days to process.

We do not refund shipping charges. Exchanges will be sent at customer's cost. Gypsy and the Wolf co is not liable for the loss of items being returned so be sure to use a traceable method. Gypsy and the Wolf co reserves the right to refuse the return of any item if we believe it is not in the original condition as when it was shipped. Items returned outside this time frame will be returned at the cost of the sender and any damaged items will not be accepted.

 

WHERE TO SEND YOUR RETURN

Please make sure you fill out the returns form you received with your order.

 

POSTAL ADDRESS

Shop 7, 3 Deodor Drive, Burleigh Heads, Qld 4220, Australia

For further info please email us at hello@gypsyandthewolfco.com

 

GIFT VOUCHES & CREDIT NOTES

Gift vouches & Credit Notes are non-refundable and are valid for 12 months from date of issue.

 

INSTORE RETURNS

We are happy to offer you a store credit or exchange on purchases in store, we do not offer refunds in store unless faulty.  All Sale items are final and we do not accept returns in store.